Decide what better looks like before drafting dialogue. Is the goal to de-escalate, clarify expectations, or gain alignment? Write a one-sentence success criterion, then design a moment that demands exactly that behavior. Align prompts, roles, and obstacles to help participants practice the precise move they will need tomorrow morning.
Authenticity emerges from details: time pressure, conflicting incentives, missing context, or a skeptical stakeholder. Choose two constraints, not ten, so focus remains tight. The scenario should feel familiar but slightly challenging, inviting new language and options without flooding participants. Real-world friction, applied thoughtfully, amplifies retention and relevance significantly.
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